Customs Services

HansenMac is a Customs Agent and Broker providing a direct customs clearance service for Import and Export shipments arriving and departing from the UK

Who we provide our services to

  • UK Companies Importing from the European Union and Worldwide    
  • UK Companies Exporting to the European Union and Worldwide 

What we provide

As a direct representative, we process and complete your Customs Declarations and clearance formalities on your behalf. HansenMac provides specialist knowledge of International import and export regulations across the following areas:

  • Customs clearances to and from the European Union
  • Customs Clearances into the UK from Worldwide Countries
  • Economic Operator Registration & Identification (EORI) 
  • Duty and VAT Rates
  • Preferences for reduced or zero duty
  • Quota Requirements
  • Inward & Outward Processing Relief (IPR & OPR)
  • Authorised by HM Revenue and Customs (HMRC) for Simplified Procedures (CFSP) 

Our team of customs clearance coordinators will guide you through the customs process for a smooth and cost effective clearance.

Please note that the Consignor (Exporter) and the Consignee (Importer) will need to research and be fully aware of their responsibilities regarding licensing, certificates and regulations for the goods being Exported and Imported. Full information needs to be provided to us by the Consignor, the Consignee, and the Transport Company and failure to do so will result in delayed shipments. We can only give limited advice on these matters as per the rules set out by HM Revenue & Customs.

Exporting to and Importing from EU Countries


Frequently Asked Questions

You will need to complete Customs Clearances.

We can set up an account for you so that we have the necessary details in advance with no obligation or fees (we do not charge for this as some Freight Forwarders and Customs Brokers do)

Please refer to our information page or contact us for advice and guidance  info@hansenmac.com

We can also process EU Customs Import clearances, so if a condition of your sale is delivering to your customers door with all customs procedures included then please speak to us. 

You can give your supplier our contact details and we will liaise with them directly to arrange the clearance and keep you informed.

The UK Government are allowing UK Importers 6 months from the date of entry into the UK*, up to 31 December 2021, to submit a full customs clearance declaration for standard goods*, however you will still need to record the import and have all the information prior to entry into the UK. This is called EIDR – Entry into the declarants record.

* Controlled goods, for example alcohol, chemicals, need to have Full Customs Declarations at the time of entry into the UK.

Why choose us

  • We use the latest customs clearance software, which is connected directly to the HMRC and Port systems for prompt, accurate communication and to track your shipments.

  • Peace of mind, we will ensure your customs clearances are completed according to the current laws to avoid overpaying duty or VAT and remove the risk of facing fines or additional charges.
  • We will make the necessary declarations on your behalf and oversee the customs clearance process for you, liaising directly with HMRC to ensure that your consignments are delivered as smoothly as possible.

  • Our prices are competitive but not at the expense of reducing the high level of service and attention for detail.    

  • We ensure that our dedicated team can process the right amount of customs clearances to be able to provide an accurate, reliable and trustworthy service to each of our valued customers.

Contact Information

Registered number 11932140

VAT 320898980

Please contact us for information