Services - Customs Agent - Customs Broker

HansenMac provides direct customs clearance services for Import and Export shipments arriving and departing from the UK

Exporting to and Importing from EU Countries

FAQs

Frequently Asked Questions

I import from an EU country, what will I need to do ?

You will need to complete Customs Clearances.

We can set up an account for you so that we have the necessary details in advance with no obligation or fees (we do not charge for this as some Freight Forwarders and Customs Brokers do)

Please refer to our information page or contact us for advice and guidance info@hansenmac.com

I sell to EU customers and they want me to arrange the Import Customs clearance for their Country. How do I do this ?

We can also process EU Customs Import clearances, so if a condition of your sale is delivering to your customers door with all customs procedures included then please speak to us.

My Supplier in the EU is prepared to arrange and pay for the UK Import clearances. What should they do ?

You can give your supplier our contact details and we will liaise with them directly to arrange the clearance and keep you informed.

What is the 6 month deferment for Import Customs Declarations ?

The UK Government are allowing UK Importers 6 months from the date of entry into the UK*, up to 31 December 2021, to submit a full customs clearance declaration for standard goods*, however you will still need to record the import and have all the information prior to entry into the UK. This is called EIDR – Entry into the declarants record.

* Controlled goods, for example alcohol, chemicals, need to have Full Customs Declarations at the time of entry into the UK.
* Food, plant and animal products will need to have Full Customs Declarations from 01 October 2021.

If you have an account with us, you will be able to forward all relevant Customs documentation and paperwork to us at the time of each import. We will then store this information until it is time to submit the Customs Declaration (C88) on your behalf without you having to worry about it.

HansenMac provides customs services for the following Ports

UK Ports

Bristol
Channel Tunnel
Chatham
Dover
Felixstowe
Greenock
Harwich
Holyhead
Hull

Immingham
Killingholme
Liverpool
London Gateway
Newhaven
Portsmouth
Purfleet
Southampton
Tilbury

What we provide

As a direct representative, we process and complete your Customs Declarations and clearance formalities on your behalf. HansenMac provide specialist knowledge of International import and export regulations aross the following areas:

Customs Declarations for Import and export to Worldwide and European Union Countries
Economic Operator Registration & Identification (EORI)
Duty and VAT Rates
Preferences for reduced or zero duty
Quota Requirements
Inward & Outward Processing Relief (IPR & OPR)

Our team of customs clearance coordinators will guide you through the customs process for a smooth and cost effective clearance.

Please note that the Consignor (Exporter) and the Consignee (Importer) will need to research and be fully aware of their responsibilities regarding licensing, certificates and regulations for the goods being Exported and Imported. Full information needs to be provided to us by the Consignor, the Consignee, and the Transport Company – Failure to do so will result in delayed shipments. We can only give limited advice on these matters as per the rules set out by HM Revenue & Customs.