HansenMac provides direct customs clearance services for Import and Export shipments arriving and departing from the UK

Exporting to and Importing from EU Countries from 01 January 2021


Frequently Asked Questions

You will need to complete Customs Clearances. Please refer to our information page or contact us for advice and guidance

Yes, you will still have to complete Customs Clearances and pay Import VAT. If a Trade Agreement is concluded, there may be reduced or no duties applied on importing or exporting products to and from the EU. If there is no agreement reached, Full Duties will be applied according to WTO rates.

To ensure the smooth flow of goods from January 2021 we are linked with the majority of UK Ports and have contingency back up plans to route shipments via alternative UK ports if Dover and the Channel Tunnel become an issue with blockages and delays especially during January and February.
For example, we can route into Harwich, Immingham, Hull, London Gateway, Tilbury, Newhaven from the Netherlands, Belgium, Germany, France.

We can also process EU Customs Import clearances, so if a condition of your sale is delivering to your customers door with all customs procedures included then please speak to us. 

You can give your supplier our contact details and we will liaise with them directly to arrange the clearance and keep you informed.

The UK Government are allowing UK Importers 6 months in which to submit a full customs clearance declaration, however you will still need to record the import and have all the information prior to entry into the UK.
For example if you import in January 2021 we prepare a summary declaration and would then submit your Full Customs Declaration in July 2021.*

*Excise goods, for example alcohol, need to have Full Customs Declarations from 01 January 2021.
*Food and animal products will need to have Full Customs Declarations from 01 April 2021.

If you have an account with us, you will be able to forward all relevant Customs documentation and paperwork to us at the time of each import from January 2021. We will then store this information until it is time to submit the Customs Declaration (C88) on your behalf without you having to worry about it.

HansenMac provides customs services for the following Seaports, Airports and Inland locations

UK Ports


Inland locations

What we provide

As a direct representative, we process and complete your Customs Declarations and clearance formalities on your behalf. HansenMac provide specialist knowledge of International import and export regulations and offers advice on customs related matters across the following areas:

  • Customs Declarations for Import and export to Worldwide and European Union Countries
  • Customs clearance to and from the European Union from January 2021
  • Economic Operator Registration & Identification (EORI)¬†
  • Duty and VAT Rates
  • Preferences for reduced or zero duty
  • Licensing, Health and origin certificates required
  • Quota Requirements
  • Carnets, Inward & Outward Processing Relief (IPR & OPR)

Our team of customs clearance experts will guide you through the entire customs process and ensure you have all the correct documentation for a smooth and cost effective clearance.

Contact Information

Registered number 11932140

VAT 320898980

Please contact us for information